Rachel is a Senior Product Manager for IBM Watson, where she works on products that leverage machine learning and AI to transcribe audio and synthesize voice. She seeks to fix complex problems to deliver excellent products to market and to improve the customer experience. Rachel’s expertise covers the entire Watson platform, including computer vision, conversational AI, and NLP.
Through her extensive experience in artificial intelligence, user research, agile development, public speaking, and sales, Rachel drives consumption, accuracy, and quality. In 2020, she generated a 200% increase in usage for target products, led her team to improve speech model accuracy by as much as 60%, and launched 12 new voices to market.
Previously, Rachel partnered with 300+ Fortune 500 clients, mapping business challenges to AI solutions in industries ranging from healthcare and retail to defense and financial services. Through her work, she drove hundreds of millions of dollars in revenue for IBM.