Every product and business leader looks for ways to measure customer experience, accelerate adoption and improve customer retention for their product. Measuring the right things requires gathering data from multiple systems so cross-functional teams can automatically gain insights from data, and are empowered to identify growth potential or churn risk.
Integration platforms (iPaaS) play a key role in addressing the many app integration challenges product teams face in modern SaaS companies. In this session, Matt Graney, VP of Product at Celigo will share his expertise on what metrics are important to track, and how Celigo is using this framework to measure customer health and drive growth.
Customer experience metrics that matter
Integrations that built Celigo’s customer health score
Closing the product metrics feedback loop
Practical tips for getting started with product metrics
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